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Claims
Claims
How to make a claim
We believe Claims should be dealt with quickly and efficiently. Our Insurer partners will deal with your claims directly to avoid unnecessary delays and make sure we deliver on this aim. You must give notice immediately or as soon as is reasonably practicable of any claim, loss occurrence, incident or circumstance likely to give rise to a claim under your policy
For all claims
You will need to:
- Provide your policy number
- Provide full details of the claim, including the date, circumstances of loss and any crime reference or other applicable information
- Contact the police immediately in respect of any theft or malicious damage
- Contact the insurers claims team using the details provided in your policy
- You should not make any attempt at replacement or repair of items without written authorisation from your insurer
- You must send any claim, writ or summons as soon as you receive it.
Important notes
- Your claim cannot be dealt with quickly and efficiently until the insurers have received all the necessary information and supporting documentation. It is important to provide as much detail and supporting evidence as possible, failure to do so will inevitably result in a delay.
- Dependent upon the circumstances of the claim, the underwriters reserve the right to request additional documentation or information as required.
- You must also notify us in writing of any impending prosecution, inquest or fatal accident enquiry.
- Do not negotiate, pay or settle, admit or deny any claim without our or your insurer’s written permission.
- Failure to do any of the above may result in your claim being delayed or rejected.
Notifications
You can contact the claims teams during business hours.
All new claims should be emailed to the appropriate email address for your insurer shown in your policy.
If you would like to discuss reporting your claim before sending across your completed form you are able to call them on the number shown below.
Telephone – 020 3974 6920
Email – hello@phl-ib.co.uk
The Complaints Officer, The Jellicoe, 5 Beaconsfield Street, London, N1C 4EW
We Would Love To Hear From You
Contact Us
Find us Here
- The Jellicoe
- 5 Beaconsfield Street
- London, N1C 4EW
Get In Touch
- 020 3974 6920
- hello@phl-ib.co.uk
Careers
The Legal Bits
Careers
The Legal Bits
PHL Insurance Brokers Ltd is authorised and regulated by the Financial Conduct Authority (FRN 301732). Registered in England and Wales. No 04851546. Registered office 120 King's Road, London, SW3 4TR Copyright © 2025 PHL Insurance Brokers Limited
PHL Insurance Brokers Ltd is authorised and regulated by the Financial Conduct Authority (FRN 301732). Registered in England and Wales. No 04851546. Registered office 120 King's Road, London, SW3 4TR Copyright © 2025 PHL Insurance Brokers Limited